Frequently Asked Questions

The “3-1-1 rule”: liquids, gels, and aerosols must be in containers of 3.4 oz (100 ml) or less, all fitting in a single quart-sized clear bag, one bag per passenger. The easiest fix is to decant your toiletries into travel-sized bottles — our Carry-On Essentials Kit includes a leakproof bottle set sized for the rule.

Most major airlines cap carry-ons around 22 x 14 x 9 inches (56 x 36 x 23 cm), but it varies — always check your airline. A soft, well-organized bag gives you the best shot at fitting the sizer. Browse Luggage & Bags for carry-on-friendly options.

Outlet shapes and voltages differ by country, so choose an adapter for the plugs at your destination and check your device's voltage rating. A plug adapter changes socket fit; it does not convert voltage. See our Travel-Tech adapters or the Digital Nomad Tech Kit.

Power banks generally belong in carry-on baggage. Limits vary by battery watt-hours and airline; check your airline's latest rules and the rating printed on your device before you fly. Shop power banks in Travel-Tech.

Support your neck so your head doesn't drop, block out light and noise, dress in layers, and keep your circulation moving. Our Long-Haul Comfort Kit bundles the essentials, and our complete comfort guide walks through the full routine.

Compression socks may be useful for some travelers. Fit and medical suitability vary; ask a clinician if you have circulation concerns or a history of clots. Browse options in Travel-Comfort.

Keep your passport and cards in a consistent, secure place. If you prefer an RFID-blocking organizer, check the product's stated features before buying. Browse Security & Organization.

Yes — an Apple AirTag (sold separately) lets you locate a bag or wallet from your phone via the Find My app. Check each listing for a dedicated AirTag slot; the tracker is not included unless a listing says so. See Security & Organization.

Weigh your bag at home before you leave — a compact luggage scale helps you compare your packed bag with your airline's current allowance. Find one in Luggage & Bags.

Packing cubes are the single biggest upgrade: group items by type, compress soft clothing, and you can find anything without unpacking the whole bag. Our carry-on packing guide has the full method, and the Carry-On Essentials Kit gets you started.

Simply browse our store, add items to your cart, and proceed to checkout. Available payment methods are displayed at checkout. Payment is processed securely through Shopify.

Contact us as soon as possible at store@wbtravelpros.com or 800-211-3161 if you need to change or cancel an order. We will try to help, but changes may not be possible once fulfillment begins.

Yes! Sign up for our newsletter to receive an exclusive welcome discount. We also run seasonal promotions — follow us on social media to stay updated.

Checkout is hosted by Shopify and uses secure payment processing. Review the payment and privacy information shown at checkout.

We email an order confirmation after checkout and tracking details when they become available after shipment.

Orders typically process in 1–3 business days. Delivery timing depends on the item and destination; allow time before departure and read our Shipping page for details.

For eligible products and delivery addresses in the United States and Canada, standard shipping is $5.99 USD below $75 USD after discounts and before tax. Standard shipping is free at $75 USD or more after discounts and before tax — no code needed. Delivery availability varies by product and destination; the final rate is shown at checkout.

We serve the United States and Canada only. Delivery availability varies by product; some items are available for United States delivery only. Choose your shopping destination to view eligible items and confirm delivery at checkout.

Once your order ships, you'll receive a tracking number via email. You can also visit our Track My Order page and enter your order number and email to get real-time updates.

If your package hasn't arrived within 10 business days of the estimated delivery date, please contact us at store@wbtravelpros.com or call 800-211-3161. We will investigate and resolve the issue promptly.

You have 30 days after delivery to request an eligible return. Items must be unused and in original packaging. Exceptions apply; read the full Refund Policy before ordering.

Email us at store@wbtravelpros.com with your order number and reason for return. We'll respond within 1–3 business days with return instructions and a prepaid label for defective items.

After we receive and inspect an eligible return, approved refunds are processed to the original payment method within 3–5 business days. Your payment provider may take longer to post the credit.

We do not offer direct exchanges. Request a return if the original item is eligible, then place a new order for the size, color, or product you want.

Final Sale items, gift cards, and opened hygiene products are excluded from standard returns. An ordinary sale price alone does not make an item Final Sale. Review the Refund Policy for full terms.

We select travel accessories for this store and provide the product information available to us. Please check the specific listing and contact us about material, fit, or performance details that matter to you.

Warranty terms vary by item and supplier. Contact us before purchasing if a warranty is important to your decision.

Check the individual listing for any security-screening or certification claim. Contact us if you need documentation for a particular product.

Each product page includes multiple high-resolution images. If you need additional photos or have questions about a specific product, contact us and we'll help.

Availability varies. If an item is sold out, email us at store@wbtravelpros.com and we can check its status.

No, you can checkout as a guest. However, creating an account lets you track orders, save your address, and access your order history much faster.

On the login page, click 'Forgot password?' and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.

Our Privacy Policy explains how order, account, analytics, and marketing data may be used or shared and how to exercise available choices. Please review it for details.

Every marketing email has an unsubscribe link at the bottom. Click it and you'll be removed from our list immediately. You will still receive transactional emails about your orders.

You can reach us by email at store@wbtravelpros.com, by phone at 800-211-3161, or through our Contact Us page. Contact us by email or phone; our team will follow up during our support hours.