WB Travel Associates
Frequently Asked Questions
Real answers from our travel experts — plus everything you need to know about your order.
Travel Tips & Gear
Real answers to the questions travelers actually ask — on packing, airline rules, and the gear that makes trips easier. These come straight from years of fielding the same questions at WB Travel Associates. Have one we didn't cover? Ask us.
The “3-1-1 rule”: liquids, gels, and aerosols must be in containers of 3.4 oz (100 ml) or less, all fitting in a single quart-sized clear bag, one bag per passenger. The easiest fix is to decant your toiletries into travel-sized bottles — our Carry-On Essentials Kit includes a leakproof bottle set sized for the rule.
Most major airlines cap carry-ons around 22 x 14 x 9 inches (56 x 36 x 23 cm), but it varies — always check your airline. A soft, well-organized bag gives you the best shot at fitting the sizer. Browse Luggage & Bags for carry-on-friendly options.
Outlet shapes and voltages differ by country, so a single universal adapter is the simplest solution — it covers North America, Europe, the UK, most of Asia, and Australia, and usually adds USB and USB-C ports so you can charge several devices at once. See our Travel-Tech adapters or the Digital Nomad Tech Kit.
Yes — power banks must travel in your carry-on, never checked. Most airlines allow batteries up to 100Wh, which covers virtually all consumer power banks (a 20,000 mAh bank is roughly 74Wh). Keep it accessible for security screening. Shop power banks in Travel-Tech.
Support your neck so your head doesn't drop, block out light and noise, dress in layers, and keep your circulation moving. Our Long-Haul Comfort Kit bundles the essentials, and our complete comfort guide walks through the full routine.
For long flights, yes — graduated compression socks improve circulation and reduce the swelling and stiffness that come from sitting for hours, and they lower the risk of clots on ultra-long routes. Find them in Travel-Comfort.
Use an RFID-blocking wallet or passport holder to guard against wireless card skimming in crowds and transit hubs, and keep your documents in one consistent place. Browse Security & Organization.
Yes — an Apple AirTag (sold separately) lets you locate a bag or wallet from your phone via the Find My app. Several of our wallets and holders include a dedicated AirTag slot. See Security & Organization.
Weigh your bag at home before you leave — a compact digital luggage scale takes the guesswork out and pays for itself the first time it saves you a fee at the counter. Find one in Luggage & Bags.
Packing cubes are the single biggest upgrade: group items by type, compress soft clothing, and you can find anything without unpacking the whole bag. Our carry-on packing guide has the full method, and the Carry-On Essentials Kit gets you started.
Orders & Payment
Simply browse our store, add items to your cart, and proceed to checkout. We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are secured with 256-bit SSL encryption.
Orders can be modified or cancelled within 2 hours of placement. After that, the order enters fulfillment and cannot be changed. Please contact us immediately at store@wbtravelpros.com or call 800-211-3161 if you need to make a change.
Yes! Sign up for our newsletter to receive an exclusive welcome discount. We also run seasonal promotions — follow us on social media to stay updated.
Absolutely. We never store your credit card details. All payments are processed through Shopify's PCI-compliant payment gateway, which is the same security standard used by banks.
Yes, you'll receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking details once your order ships.
Shipping & Delivery
Most items ship within 5–7 business days. Some items may arrive sooner — the estimated delivery window is shown on each product page. See full details on our Shipping page.
Yes! Orders over $75 qualify for free standard shipping, automatically applied at checkout — no code needed.
Currently we ship within the United States. International shipping is coming soon — sign up for our newsletter to be the first to know.
Once your order ships, you'll receive a tracking number via email. You can also visit our Track My Order page and enter your order number and email to get real-time updates.
If your package hasn't arrived within 10 business days of the estimated delivery date, please contact us at store@wbtravelpros.com or call 800-211-3161. We will investigate and resolve the issue promptly.
Returns & Exchanges
We offer a 30-day hassle-free return policy. Items must be unused, in original packaging, and in the same condition you received them. Simply contact us to initiate a return.
Email us at store@wbtravelpros.com with your order number and reason for return. We'll respond within 1–3 business days with return instructions and a prepaid label for defective items.
Refunds are processed within 3–5 business days of receiving your return. The refund will be issued to your original payment method. You'll receive a confirmation email once processed.
Yes! If you'd like a different size, color, or product, contact us and we'll arrange an exchange. Exchanges are subject to product availability.
Items marked as Final Sale, gift cards, and opened hygiene products (such as travel pillows or comfort kits with broken seals) cannot be returned for health and safety reasons.
Products
Every product in our store is carefully curated and sourced from reputable suppliers. We only list items that meet our strict quality standards for durability, design, and functionality.
Most of our products include a manufacturer's warranty. The warranty period varies by product and is listed on each product page. Contact us if you need warranty assistance.
Where applicable (such as luggage locks), products are TSA-approved. This information is clearly listed in each product's description.
Each product page includes multiple high-resolution images. If you need additional photos or have questions about a specific product, contact us and we'll help.
Yes, most items are restocked regularly. If something you want is sold out, email us at store@wbtravelpros.com and we'll let you know as soon as it's back in stock.
Account & Privacy
No, you can checkout as a guest. However, creating an account lets you track orders, save your address, and access your order history much faster.
On the login page, click 'Forgot password?' and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.
We only use your data to process orders and improve your shopping experience. We never sell your personal information to third parties. Read our full Privacy Policy for details.
Every marketing email has an unsubscribe link at the bottom. Click it and you'll be removed from our list immediately. You will still receive transactional emails about your orders.
You can reach us by email at store@wbtravelpros.com, by phone at 800-211-3161, or through our Contact Us page. Our team is available Mon–Fri 9am–8pm and Sat–Sun 10am–6pm EST.
Still Have Questions?
We're Here to Help
Our travel experts are available Mon–Fri 9am–8pm and Sat–Sun 10am–6pm EST.