Refund policy

WB Travel Store accepts eligible returns requested within 30 days of delivery. We ship to the United States and Canada.

Eligibility

For a standard return, the item must be unused, in its original condition and packaging, with proof of purchase. Items marked Final Sale at purchase, gift cards, and opened hygiene products are not eligible for standard returns. An ordinary sale price alone does not make an item Final Sale.

Start a return

Email store@wbtravelpros.com or call 800-211-3161 with your order number and reason for return. We will send return instructions within 1–3 business days. Please do not send an item to our business address or any other address before we authorize the return; the correct destination depends on the item. Items sent without a return request may not be accepted.

Customers pay return shipping for standard returns. If an item is defective, damaged, or incorrect, we provide a prepaid label if a return is needed. We will tell you how and where to send the package.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery with your order number and photos if available. We will review the issue and arrange an appropriate replacement or full refund at no cost to you.

Exchanges

We do not offer direct exchanges. If you want another size, color, or product, request a return of the original item if eligible and place a new order.

Refunds

After we receive and inspect an eligible return, we will notify you of the decision. Approved refunds are processed to the original payment method within 3–5 business days. Your bank or payment provider may take additional time to post the credit. Contact store@wbtravelpros.com if you have a question about a refund.